How to track good smile US

I just purchased a pre order figure and they never sent me a receipt or nothing they only sent me an email to verify my email on link and I did and I go into link and I try to see my recent purchase and nothing shows up it says I haven’t purchased anything, then I go to good smile and says the same thing, the only thing I have to proof I did purchase is the receipt at the end right after I bought the item that my order has been placed and it shows the tracking number but I can’t even track it because it says I never bought anything, I emailed them still haven’t heard back. Anyone know what to do.