administrative office is a joke

So my received an email regarding that my account is being on hold due to not receiving my transcript. I have sent it in different ways and I assumed it went through due not receiving any email or anything. after attending MONTHS I just received that email. I gave them a call and asked what might have been the issue. I was told that it was incomplete. I asked why I wasn’t I notified earlier and reason why just now after attending for months already, they stated that I should have been responsible for this and that I basically should have known. I’m just annoyed with this and how they had to handle it. I know it’s an easy fix but come on now.