If we're really so god-awful... GO SOMEWHERE FUCKING ELSE!!!
Oh wait... IT'S BECAUSE YOU'RE FULL OF SHIT.
For some extra context before I give this story it should be mentioned that in the entirety of January I only managed to get 3 days off due to various reasons, so that might have a little something to do with why my patience has worn so thin.
SO WITH THAT SAID.
I am so sick to death of customers and their BS complaints that always sound something like this...
Every time I come in here it's something, either my food's wrong or or it's not ready or I'm missing food or blah blah blah blah blah blah
BULLSHIT!!!
So first of all let me say this, my crew is on point and we don't make a whole lot of mistakes, and I would say of the few mistakes we do make most of them are caught before they make it to a customer. It is very rare that an actual mistake on our part makes it to a customer.
So here's what happened.
This guy comes in today (He's maybe in his 50s or '60s) and I have no carry out orders on the rack so I walk up to the front and ask him what I can get started for him, he tells me that he has an order in already and I tell him that I'm sorry but I don't currently have any carry out orders.
He proceeds to start telling me everything on his imaginary order and I just sort of gently cut him off and tell him,
Sir... I have ZERO carryout orders at the moment, I haven't had one in over an hour. Is it possible that you may have ordered at a different pizza place or the wrong Domino's? It happens pretty frequently.
DO YOU THINK I'M FUCKING STUPID?
(Don't answer honestly, don't answer honestly, don't answer honestly)
No sir, I didn't say that but I don't have any carry out orders at the moment and I haven't had any in over an hour. I can take an order now and have it ready in about 10 to 15 minutes, would you like to do that?
NO! I ALREADY PUT AN ORDER IN AND I WANT IT.
I don't know what to tell you man... I don't have any orders, The best I can do is take your order now and get it made for you as quickly as possible.
GOD DAMN IT... Every fucking time I come in here it's one thing or another, you either make my food wrong or I'm missing food or you do a half ass job of making it blah blah blah blah blah
(I said the quiet part loud)
YOU KNOW WHAT DUDE... If we're really that goddamn awful then why don't you just find somewhere else to go??? If we're really that absolutely incompetent why the hell do you keep coming back here???
BLANK STARE FROM THE CUSTOMER
The question is not rhetorical sir... I would genuinely like an answer, if we're really that goddamn awful then why the hell do you keep returning? Go on, I'll wait...
This dude looked absolutely bewildered, I think I might be the first person to ever call him on his bullshit and he didn't know what to do.
He stood there trying to form some kind of a cohesive statement but couldn't come up with anything because he been called on his bullshit.
After a while he started trying to argue with me again and I just told him that he need to leave and that he was being refused service due to his belligerent attitude.
He said that he wasn't leaving until he got his food and I told him that if he didn't leave I was going to call the police and have him trespassed.
That seemed to change his mind about leaving and he very promptly left.
I'm sure I'll probably be hearing about it from the franchisee before it's all said and done but I don't really care. I'm not going to let some douchebag like this treat me or any member of my team badly because he's incompetent.