Be careful with Jim’s and hers company?

This is more of a question than a statement. Should I be careful with hims and hers? I’m gonna post a link to the Better Business Bureau complaint page and you guys need to tell me your honest experience with this company because I’m thinking of using them, but this doesn’t really give me a vote of confidence. Please let me know if there’s an alternative to hymns and hers. https://www.bbb.org/us/ca/san-francisco/profile/health-and-medical-products/hims-hers-inc-1116-880029/complaints