Denial letter

Hi all. I have been paying on my student loans since 2005. I have been working in public service since 2008. I was denied for PSLF a few years ago because I had the wrong type of loans. I reapplied on November 8 2021 after the TEPSLF was put into place. I did consolidate my loans into a direct loan at that time. I just received a letter saying I have only made two qualifying payments and have 118 more to go. All of my past payments were on time and should have counted. Any advice?